Refund policy

 

At I’ADORES, we strive to ensure that every pair you receive is loved the moment you try it on. However, if you wish to exchange your purchase, we offer a simple and convenient exchange process.

You may request an exchange within 7 days of receiving your order. Our team will arrange a pickup from your location and deliver the exchanged product once the request is processed.

Please ensure that the product is unused, unworn, and returned in its original packaging and condition. Once the returned item reaches our warehouse, it will undergo a quality check. After successful verification, your exchange order will be processed.

The complete exchange process—from pickup to delivery of the new product—may take 7–14 working days.

We currently do not offer monetary refunds. If you choose to return a product instead of exchanging it, you will receive store credit issued to your registered email address.

This credit can be used for future purchases and will remain valid for 6 months from the date of issue.

For any assistance regarding exchanges or returns, our customer care team will be happy to help.